DELIVERY OF PHYSICAL GOODS
hypeph.com.au uses Australia Post and/or other reputable courier companies to deliver physical goods.
Deliveries are processed promptly upon receipt of full payment. Hype will deliver products free of charge in and around Rockhampton (including Gracemere, Mount Morgan, Yaamba, Bajool, Yeppoon, Emu Park etc). For all other deliveries, we have a flat rate of $10, or if you spend over $150, your postage is free. Delivery may take between 2 and 14 days, depending on the delivery company chosen. hypeph.com.au is not responsible for goods that are either damaged in transit or not received. Damaged or lost orders should be resolved with Australia Post or the courier company directly. Replacement of damaged or lost items is made at the discretion of hypeph.com.au.
RETURNS AND REFUNDS
hypeph.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.
Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. Refund payments may take up to 7 business days to be received. Refunds are made at the discretion of hypeph.com.au.